Terms of service
Terms of Service
Welcome to PupJacket. By accessing or purchasing from pupjacket.shop, you agree to the following Terms of Service. Please read them carefully before using our website.
Store Information
This website is operated by PupJacket.
Business Address: 713 N. Tiago Ct, Gilbert, AZ 85233, United States
Email: support@pupjacket.shop
Phone: +1 (602) 361-5749
Throughout the site, the terms “we,” “us,” and “our” refer to PupJacket. The terms “you” and “customer” refer to anyone who visits our website or purchases from us.
Use of Our Website
By using this website, you confirm that you are legally able to enter into a purchase agreement or that you are using the website with the permission of a parent or guardian.
You agree not to use our website for illegal, fraudulent, harmful, or unauthorized purposes. You also agree not to interfere with the security, operation, or functionality of the website.
Product Information
We make every effort to display product information, images, colors, sizes, and descriptions as accurately as possible. However, actual colors may vary slightly depending on your screen settings, lighting, or device display.
Product measurements may have slight variations. We recommend checking the size guide carefully before placing an order, especially for pet clothing and outerwear.
Pricing and Availability
All prices are listed on our website and may change without notice. We reserve the right to update, modify, or discontinue products at any time.
Product availability may vary. If an item becomes unavailable after your order is placed, we will contact you with an appropriate solution, such as a replacement option or refund.
Orders and Payment
When you place an order on pupjacket.shop, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order if we believe there is an error, suspicious activity, payment issue, or violation of these Terms.
Payment must be completed at checkout before an order can be processed.
Shipping
PupJacket offers free worldwide shipping. Delivery usually takes 7–10 days, depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Shipping times are estimates and may vary due to circumstances outside our control.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy. We offer free returns and refunds within 30 days for eligible items.
Customer Responsibilities
Customers are responsible for providing accurate shipping information at checkout. PupJacket is not responsible for delivery issues caused by incorrect, incomplete, or outdated addresses provided by the customer.
Customers are also responsible for checking product sizing before purchase.
Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and layout, belongs to PupJacket or its content providers. You may not copy, reproduce, distribute, or use our content without written permission.
Limitation of Liability
PupJacket is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, or services.
Our products are intended for normal pet apparel use. Customers should always supervise pets while wearing clothing or accessories and remove items if the pet shows discomfort.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated Terms.
Contact Information
For questions about these Terms, please contact us:
PupJacket
713 N. Tiago Ct, Gilbert, AZ 85233, United States
Email: support@pupjacket.shop
Phone: +1 (602) 361-5749