Contact Us

Contact Us

Thank you for visiting PupJacket. We are here to help you with any questions about your order, product sizing, shipping, returns, refunds, or general store information.

If you need assistance, please contact us using the details below:

Store Name: PupJacket
Website: pupjacket.shop
Email: support@pupjacket.shop
Phone: +1 (602) 361-5749
Business Address: 713 N. Tiago Ct, Gilbert, AZ 85233, United States

Customer Support

Our customer support team is happy to assist with:

Order confirmation and order status
Shipping and delivery questions
Product information and sizing help
Return and refund requests
Damaged, incorrect, or missing item support
General customer service inquiries

Response Time

We aim to respond to all customer emails within 24–48 hours during business days. Please include your order number when contacting us so we can assist you faster.

Shipping & Returns Support

PupJacket offers free worldwide shipping, with delivery usually taking 7–10 days. We also offer free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.

We appreciate your trust in PupJacket and look forward to helping you and your pet enjoy a comfortable shopping experience.