Shipping policy
Shipping Policy
Thank you for shopping with PupJacket. We are committed to providing a smooth and reliable delivery experience for customers worldwide.
Free Worldwide Shipping
PupJacket offers free shipping to all destinations worldwide. There is no minimum order requirement for free shipping.
Estimated Delivery Time
Orders usually arrive within 7–10 days after processing and shipment.
Please note that delivery times are estimates and may vary depending on your location, carrier availability, customs procedures, weather conditions, holidays, or other factors outside our control.
Order Processing
After your order is placed, we will begin processing it as quickly as possible. You will receive an order confirmation email after checkout.
Once your order has shipped, you may receive shipping or tracking information if available.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
PupJacket is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake after placing your order, please contact us immediately at support@pupjacket.shop. We will do our best to help, but we cannot guarantee changes after an order has already been processed.
International Shipping
We ship worldwide. International orders may be subject to customs inspections or local import rules depending on the destination country.
Any customs duties, taxes, or import fees required by local authorities are the responsibility of the customer, unless otherwise stated at checkout.
Delayed Packages
Although most orders are delivered within the estimated timeframe, delays may occasionally occur. If your order has not arrived within the expected delivery window, please contact us at support@pupjacket.shop with your order number.
Our support team will review your order and assist you with the next steps.
Lost or Missing Packages
If your package appears to be lost or missing, please contact us as soon as possible. We may ask you to confirm your shipping address and provide any relevant delivery information so we can help investigate the issue.
Contact Us
For shipping questions, please contact:
PupJacket
Email: support@pupjacket.shop
Phone: +1 (602) 361-5749
Address: 713 N. Tiago Ct, Gilbert, AZ 85233, United States